Following are the terms and conditions of your online consultation programme.
The mobile number that you have shared with us will be used to register your online consultation
programme with us. Any change in mobile number is to be informed to us with a signed letter or by
email on
You are required to share the OTP (one time password) with us to avail your online consultation.
Each time you take an online consultation your account will be debited with the discounted price of
the consultation.
Your online consultation plan can also be utilised by up to 4 members of your family who will have to
be pre-registered with us along with photocopy of identity proof and phone number.
Your online consultation is valid till the validity date or till your account balance becomes nil,
whichever is earlier.

In case of any refunds,

A) Kindly write us on from the registered email id explaining the reason and
circumstances seeking a refund.
B) All services consumed till date under this membership would be charged on MRP and the balance
(if any) shall be refunded to the registered member by a wire transfer within 45 working days.
C) Refunds are only available on active prepaid cards, lapsed/ extended programmes are not eligible
for refund of any sort.
Your online consultation programme also allows you to utilise your balances to purchase retail
medicines or products for home use that are dispensed from the clinic and at MRP.
Reselling of your programme or its associated discounts is not permitted.
In the event of insufficient balance in your account the discount would be applicable only on the
balance.
Should you need any help, please feel free to talk to our team. For detailed suggestions, complaints
or business proposals you could also write to us at __. We will be happy to assist you.